Returns, Exchanges & Cancellation

Last Updated: August 13, 2025

Our Promise

Quality Assurance & Customer Satisfaction
Due to the specialized nature of our products, we focus on ensuring every item reaches you in perfect condition. We will constantly innovate to deliver exceptional quality and service.

REPLACEMENT POLICY

What We Offer

Replacement for Damaged Products Only
We provide immediate replacements for products damaged during shipping or with manufacturing defects.

Price

Free Replacements
No cost for genuine damage or defect issues.

Process

Report. Confirm. Replace.
Quick and hassle-free replacement process for damaged items.


OUR POLICY EXPLAINED

Why Replacement Only?

Due to the nature of our products, we operate a replacement-only policy for the following reasons:

  • Product Specificity: Our products are carefully curated and selected for specific needs
  • Quality Standards: Each item undergoes rigorous quality checks before dispatch
  • Specialized Nature: Products require specific handling and storage conditions
  • Customer Satisfaction: We focus on ensuring you receive the perfect product from the start


What We Cover

✅ IMMEDIATE REPLACEMENT FOR:

  • Products damaged during shipping/transit
  • Manufacturing defects or quality issues
  • Wrong item/variant sent by our team
  • Missing components or accessories
  • Items not functioning as described
  • Packaging damage affecting product integrity

❌ WHAT WE DON'T OFFER:

  • Returns for refunds (except cancellations before dispatch)
  • Exchanges for different variants/models
  • Replacements for change of mind
  • Returns due to personal preference
  • Exchanges for compatibility issues (ensure compatibility before ordering)


REPLACEMENT ELIGIBILITY

Damage/Defect Criteria

Eligible for Immediate Replacement:

  • Items damaged during shipping (visible packaging damage)
  • Manufacturing defects discovered upon opening
  • Products not functioning as specified
  • Incorrect items sent by our fulfillment team
  • Missing essential components or accessories
  • Quality issues that affect product performance

Reporting Timeline

Critical: You must report damage/defect issues within 48 hours of delivery for fastest resolution.

Documentation Required

  • Clear photos/videos of the damaged product
  • Images of the packaging (if damaged)
  • Description of the issue or defect
  • Order ID and contact information

REPLACEMENT PROCESS

Step 1: Immediate Reporting

Contact us immediately if you receive a damaged product:

🚨 DO NOT ACCEPT DELIVERY if packaging is visibly damaged

Contact Methods:

  • Phone: +91 7500 47 47 33 (Fastest response)
  • WhatsApp: +91 7500 47 47 33 (Available 7 days)
  • Email: help@ghusim.com

Step 2: Documentation

  • Take clear photos/videos of the damage
  • Include packaging damage if applicable
  • Send via WhatsApp or email for quick review
  • Provide Order ID and delivery details

Step 3: Confirmation & Replacement

  • Our team will review and confirm the issue
  • Replacement item shipped immediately (same day for stock items)
  • Return label provided for damaged item pickup
  • Track your replacement via SMS/email updates

Express Resolution

For confirmed damage cases:

  • Same day dispatch for in-stock items
  • 2-3 business days delivery for replacements
  • No waiting period - we trust our customers


CANCELLATION POLICY

Before Dispatch - Full Refund Available

Orders can be cancelled with full refund before dispatch:

Cancellation Window:

  • 2-6 hours after order placement (depending on time of day)
  • Before 6:00 PM same day for orders placed by 2:00 PM
  • Next business day morning for orders placed after 6:00 PM

Cancellation Process:

  1. Call immediately: [Insert Phone Number]
  2. Provide Order ID and registered contact details
  3. Confirm cancellation via email/SMS
  4. Refund processed within 7-10 business days

After Dispatch - No Cancellations

  • No cancellations possible once shipped
  • No refunds after dispatch
  • Only replacements for damaged/defective items

CONTACT INFORMATION

Damage Reporting (Priority)

Phone: +91 7500 47 47 33
WhatsApp: +91 7500 47 47 33
Email: help@ghusim.com

Damage Reporting Hours:
7 Days a Week: 9:00 AM - 8:00 PM IST
Emergency: Available for serious damage issues

General Customer Care

Business Hours:
Monday to Friday: 10:00 AM - 6:30 PM IST
(Except Indian public holidays)

Response Time:

  • Damage Reports: Immediate (within 6 hours during business hours)
  • General Inquiries: Within 2 days during business days


SHIPPING & LOGISTICS

Replacement Shipping

  • Free shipping for all replacements
  • Express delivery for damage replacements
  • Same-day dispatch when possible
  • Secure packaging to prevent future damage

Return of Damaged Items

  • Free pickup of damaged items
  • Prepaid return labels provided
  • No packaging required for severely damaged items
  • Photo confirmation of pickup

QUALITY GUARANTEE

Our Commitment

  • Pre-dispatch inspection of every product
  • Secure packaging standards for all shipments
  • Insurance coverage during transit
  • Reliable delivery partners with damage tracking
  • Zero tolerance for quality issues

Prevention Measures

  • Double-boxing for fragile items
  • Bubble wrap and protective materials
  • Temperature-controlled storage (if applicable)
  • Handling instructions for delivery partners
  • Photo documentation of packaging process


SPECIAL CIRCUMSTANCES

Repeated Damage Issues

If you experience multiple damage issues:

  • Priority investigation of shipping route
  • Alternative shipping method at no extra cost
  • Special packaging for your area
  • Direct escalation to senior management

Non-Stock Items

For out-of-stock replacement items:

  • Priority restocking for your replacement
  • Alternative solutions if applicable
  • Regular updates on restock timeline
  • Expedited shipping when available


TERMS & CONDITIONS

General Terms

  • Replacement policy applies only to items purchased from ghusim.com
  • We reserve the right to inspect returned damaged items
  • Replacement items subject to stock availability
  • Policy subject to change with prior notice
  • Applicable only for shipping damage or manufacturing defects

Fraud Prevention

  • We may require video evidence for high-value items
  • Repeated false claims may result in account review
  • We reserve the right to refuse service for policy abuse
  • Photo verification required for all damage claims

Our Responsibility

  • We take full responsibility for shipping damage
  • Manufacturing defects covered under this policy
  • Customer satisfaction is our primary goal
  • Continuous improvement based on feedback


IMPORTANT NOTES

Before Ordering Please ensure:

  • Product compatibility with your requirements
  • Specifications meet your exact needs
  • Dimensions and features are as expected
  • Delivery address is correct and secure

We strongly recommend:

  • Reading product descriptions carefully
  • Checking compatibility requirements
  • Contacting us with pre-purchase questions
  • Ensuring someone is available to receive delivery


Upon Delivery Always:

  • Inspect packaging before accepting delivery
  • Check contents immediately upon opening
  • Report issues within 48 hours
  • Keep original packaging until you're satisfied


WHY THIS POLICY?

Our Philosophy -

Quality Over Quantity: We focus on delivering the right product the first time rather than managing returns and exchanges.

Benefits:

  • Better pricing due to reduced operational costs
  • Higher quality focus in our selection and packaging
  • Faster replacements for genuine issues
  • Specialized customer support for quality matters
  • Sustainable business model reducing waste

Your Assurance

  • We stand behind every product we sell
  • Quality issues are resolved immediately
  • Your satisfaction is guaranteed through our replacement policy
  • We continuously improve based on customer feedback


FREQUENTLY ASKED QUESTIONS

Q: What if I don't like the product after receiving it?
A: Due to our product nature, we don't offer returns for personal preference. Please review specifications carefully before ordering.

Q: Can I exchange for a different model/variant?
A: No, we only provide replacements for damaged or defective items. Please ensure you select the correct variant when ordering.

Q: What if the product doesn't meet my expectations?
A: We encourage reviewing all specifications and contacting us before ordering. We're here to help you choose the right product.

Q: How do I ensure I'm ordering the right product?
A: Contact our customer care team before ordering if you have any doubts. We're happy to provide detailed guidance.

Q: What if I ordered the wrong item by mistake?
A: Orders can only be cancelled before dispatch for a refund. After dispatch, no changes are possible.

Q: Do you offer any warranty?
A: Manufacturer warranties apply where applicable. We handle all warranty claims for manufacturing defects.

This policy reflects our commitment to quality and customer satisfaction while maintaining the specialized nature of our business. For any questions, please contact our customer care team.